Frequently Asked Questions
A few things you may be wondering:
IS THE SERVICE YOU OFFER DOOR TO DOOR?
Yes, it is a door-to-door moving service that we provide.
HOW LONG DOES IT TAKE TO MOVE?
1 bedroom apartment = 3-4 hours
2 bedroom apartment = 4-6 hours
2 or 3 bedroom condo = 6-8 hours
2 or 3 bedroom house = 6-8 hours
4 or 5 bedroom house = 8-12 hours
Please note that these are approximate moving times only. These times represent local moves being completed by two movers (three movers are provided for a 3 to 4 bedroom home).
Moving time is strongly influenced by the amount of packing completed in advance, travel distance required between pickup and delivery locations, weather, and traffic conditions.
WHEN DOES BILLING START?
The hourly rate starts when the truck arrives at the pickup location. The time ends when the truck is empty at the delivery location and all required set-up jobs are complete.
IS THERE A MINIMUM RATE?
Yes, local moves will be subject to a minimum of four hours of labour charge. Once the minimum of hours has been reached, billing is done in quarter hour increments.
WHAT IS TRAVEL TIME?
Travel time is a flat rate based on the average driving time between our office and your pickup address and from the end location back to our office. Travel time does not include driving between the pickup and drop off locations and will be charged additionally at the completion of your move.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept cash, Visa and MasterCard. Personal and company cheques are accepted with a credit card number on file for security purposes. All deposits will be deducted from the final bill. Please provide method of payment prior to the moving day.
DO YOU OFFER ANY DISCOUNTS?
For seniors and students, we provide a 10% discount (student ID is required).
For mid month moves, we provide a per hour rate discount.
Please contact Westcan Moving Systems for more information.
HOW DO YOU PROTECT THE FURNITURE?
All the furniture is professionally wrapped with special thick moving blankets & shrink-wrap (this service is included in the moving cost).
DO YOU OFFER A PACKING SERVICE?
We offer a full packing service to help relieve some of the packing stress. Please contact us for further details. For the most cost-efficient move, we recommend being completely packed and prepared prior to the movers' arrival.
DO YOU SELL PACKING MATERIALS?
Yes, we have everything you need for self packing. We offer all of the required materials such as boxes and bubble wrap at an affordanble rate.
DO YOU OWN YOUR TRUCKS?
Yes, all of the trucks used are owned and operated by Westcan Moving Systems. We reserve the right to send a rented truck in the case of a breakdown.
WHAT HAPPENS IF I NEED TO RESCHEDULE A MOVE?
As soon as you realize there may be a conflict with the moving date, please contact Westcan Moving Systems to arrange for a new moving date and time. A $50.00 cancellation fee will be charged if we are notified in less than 3 days prior to the scheduled moving date.
HOW SOON CAN I SCHEDULE MY MOVE?
We prefer to be contacted at least 15 days prior to the moving date, to make the necessary arrangements. We will do our very best to work with you on booking any last minute requests based on our availability for the date and time of your interest.
WHAT TIME WILL THE MOVING CREWS ARRIVE?
Westcan Moving Systems begin scheduling pickups at 8:00 A.M. and continue through the day as necessary. We will contact you a business day prior to your move date to confirm the time of arrival. Due to unforeseen circumstances or traffic, morning arrivals are subject to a 1 hour delay, while afternoon arrivals are subject to a 1 to 2 hour delay. We will keep you informed of any changes.
DO I NEED TO BE AVAILABLE DURING THE PICKUP?
Yes, we recommend that you are present to identify which items are being moved, items that require special handling, and to answer any questions that we may have. Most importantly, you must be present at pickup and delivery to assist in the Inventory Process. The Inventory List involves the pickup crew preparing an inventory list of all items being loaded on to the truck and noting present conditions. It is required the Inventory List be signed, agreeing (or refuting in writing on the document) with the conditions noted by the crew concerning all items loaded on to the truck. Upon delivery, you are asked to participate in checking off unloaded items to ensure nothing has been missed. Participation in this process is critical to any claim resolution you may have after the move. If you absolutely cannot be present, we recommend that someone who is familiar with your household goods represent you.